FAQ


telgo.SmartNumbers are easy to set up via the my.telgo dashboard.
Here are a few examples that you can have up and running in minutes (literally):
- Simple forwarding of your telgo.SmartNumber to any phone number, international or national.
- Same as above, but only during business hours. Play a message or send the caller to voice mail after hours.
- Forward your telgo.SmartNumber to different destinations depending on the callers' country.
- Have your telgo.SmartNumber answered by an IVR (Automated Attendant) – Press 1 for Sales, 2 for ...
- Set up a hunt group – Forward calls to several destinations to ensure that someone always answers.

What's included in the monthly plan?
The monthly charge includes the cost of your telgo.SmartNumber, the included call forwarding minutes and all the premium features.
Can I use my telgo.SmartNumber when I make a call?
Yes. Contact us. There are several ways of doing this, we’ll provide the best solution for you.
Do I get Voicemail ?
Yes! And it’s FREE! Your voice mail will be forwarded to your email, you can listen to your voicemail on any pc or smartphone.
How does fax to email work?
Simply set your telgo.SmartNumber to fax and you will receive all incoming faxes to your nominated email address. You will need an additional smart number if you would
like to receive voice calls too.
How many telgo.SmartNumbers can I have?
As many as you like and you can forward them to wherever you want. You can add additional numbers via the dashboard, you don’t need to sign up for a new account every time.
Are you working on other features?
Of course we are! Time-of-day forwarding, sequential and parallel call forwarding (so you can have your telgo.SmartNumber ring on several destination phones in sequence or simultaneously) and custom recordable voice mail are already included. We’ll have some other neat features online soon.
Can I forward to Voip or sip?
Shortly this will be available via the my.telgo dashboard. If you need this in the meantime, drop us an email and we will set it up for you.
Is there an app for telgo.SmartNumbers?
Drop us an email, we’re collecting feature requests right now.
How are telgo.SmartNumbers invoiced?
telgo.SmartNumbers are invoiced monthly in advance.
When can I cancel a telgo.SmartNumber?
You can cancel the number at any time. It will be switched off at the end of the month.
Can I upgrade or downgrade my Plan?
Yes! You can select a new plan for your telgo.SmartNumber anytime via the my.telgo dashboard. The change goes into effect on the first of the following month.
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